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MarketingSegmentsManage segments

Manage segments

The Segments list shows each segment’s name, description, saved size, status, and Count updated time.

The Audience Segments page with the row menu open for a synthetic Demo active-members segment
  1. 1Edit the name, description, or rules.
  2. 2Recalculate the saved audience estimate.
  3. 3Archive a segment that should not be selected again.
  4. 4Show archived records during cleanup.
The row menu groups the three maintenance actions. Captured from Admin commit 87529c7e with synthetic Demo Gym data.

Edit a segment

Open the row menu and select Edit to change its name, description, or conditions.

Before changing a segment that others may reuse:

  1. confirm its current purpose;
  2. check which broadcast work depends on it;
  3. make the smallest necessary change;
  4. review the new estimate before saving.

Use the naming pattern:

Club | Audience | Channel/Purpose

Descriptions are optional, but a short business reason makes later cleanup easier.

Recalculate Size

Recalculate Size runs the saved rules against current data and replaces the displayed estimate. It also updates Count updated.

Recalculate when:

  • membership or consent data changed materially;
  • you changed the segment’s rules;
  • the count looks stale or surprising;
  • you are reviewing an important segment before a major broadcast.

Recalculating does not send anything.

Opens the Active Members segment menu and selects Recalculate Size to refresh the estimated audience count. The segment's Count updated timestamp changes to show that the estimate has been recalculated.

Recalculates the selected segment's estimated size and updates Count updated. No campaign is sent.

Archive a segment

Archive segments that should no longer be chosen for new work.

  1. Open the row menu.
  2. Select Archive.
  3. Confirm the segment name.

Archiving removes the segment from new active selections. Existing work that already references it keeps that reference.

Archiving is not permanent deletion, and there is no restore or permanent delete control in this workflow.

To find an archived record, enable Show archived on the Segments page.

Maintenance checklist

  • Review high-value segments before major sends.
  • Recalculate after important data or rule changes.
  • Archive duplicates and obsolete business definitions.
  • Investigate zero-count and unexpectedly broad segments.
  • Avoid silently changing a segment with an unclear purpose.
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